For Bentall Dental Centre, respecting your privacy is essential. This is why we take all the necessary measures to protect and keep confidential all personal information you entrust to us.
Whether to serve you daily, when you receive services in our dental clinic, or to comply with our legal obligations, we must collect, use and communicate certain personal information.
The information collected allows us to identify you and serve you in a way that meets your expectations and allows us to comply with different legal and regulatory requirements.
It is on that basis that our Personal Information Protection Policy (the “Policy”) was designed and is applied within our dental clinic. This statement explains why and how, applying the provisions of our Policy, we collect, process, and protect your personal information.
By giving your consent, you authorize dental professionals and members of the clinical team to collect, use and communicate personal information, to serve you and comply with their legal obligations.
This consent to the collection, use and communication of your personal information is necessary to serve you. It remains valid as long as you are a patient in our dental clinic.
If you decide to withdraw your consent to the collection, use and communication of your personal information necessary to serve you and to comply with our legal obligations, we will send you the required information to explain the repercussions of a such decision on our ability to provide our services.
In some cases, it will not be possible to withdraw this consent at your discretion due to legal or regulatory requirements.
If you object to us collecting certain personal information, we may not be able to provide you with the required services.
Limiting the collection of information to what is necessary.
Information is considered personal when it concerns an individual and allows them to be identified. This type of information is confidential.
The type of personal information we may collect varies depending on the type of service required. This information may include but is not limited to:
*If you provide us with information about another person, you must ensure that you are authorized to do so.
If you use our website, we may also collect certain information, such as your IP address, as part of your digital interactions. For more information regarding the information collected through our website and our use of cookies, please see our Online Privacy Policy.
IMPORTANT: We limit the collection of your information to what is necessary to serve you.
Access to your information is limited to authorized professionals and personnel who need access to perform their duties.
Professionals and clinical teams are committed to protecting the confidentiality of the personal information they need to perform their professional duties. In the event that we have to communicate your personal information to third parties, we will make sure to inform you and ask for your consent, where this is required.
In all cases, we ensure that security measures are put in place to ensure the protection of the personal information we communicate.
Ensuring the security and confidentiality of your information
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate physical, technical and administrative safeguards to protect personal information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the personal information in our possession. We have taken steps to ensure that the only personnel, under a duty of confidentiality, who are granted access to your personal information are those with a business ‘need-to-know’ or whose duties reasonably require such information.
We only retain personal information for as long as reasonably necessary to achieve the purposes for which it was collected or to comply with the minimum retention periods prescribed by the laws and regulations we are subjected to. Once the retention period has expired, we ensure that your personal information is destroyed.
You can ask us to access the personal information we hold or to correct it if it turns out to be inaccurate, incomplete or ambiguous. You can do the same if you wish to modify information that we hold, for example following a change in your personal situation or a change of address. It is your responsibility to contact us to update your information.
To do this, please consult the information provided in the “How to contact us” section.
Please direct any questions or requests regarding the processing of your personal information to our clinic manager or to contact the person responsible for the protection of personal information directly.
The person responsible for the protection of personal information and privacy within our organization is responsible for the practices applied in our dental clinic. You can contact that person using the following contact details:
In such cases, please indicate your name and contact information, the nature of your request, the name of your dental professional or the person with whom you have already communicated and any other relevant information.
Hi, I’m Daniel!
I’m a Certified Dental Assistant, and what I enjoy most about my job is helping patients feel comfortable and cared for during their visits. I love being part of a team that helps people improve their oral health and leave with a smile they’re confident about. Every day is different, and I enjoy meeting new people and making their dental experience a positive one.
Outside of the clinic, I like staying active by playing tennis and going for runs. I find both are great ways to stay healthy, challenge myself, and unwind in my free time.
Christine has a strong background in client relationship roles, having worked for over 20 years in the esthetics industry. She is a graduate of BCIT ‘s dental reception program in 2014. Christine joined Bentall Dental Centre after graduation and has since focused on expanding her knowledge in the dental industry.
Christine has always enjoyed interacting with her clients, and enjoys learning and putting her skills to use in a fast-paced, dynamic environment.
With over 10 years of experience in the dental field, I bring a deep passion for patient care and practice management to our office every day. As the Office Manager, my goal is to ensure everything runs smoothly—from scheduling and insurance coordination to creating a welcoming environment for every patient who walks through our doors.
I truly love what I do. Helping patients navigate their dental care with confidence and comfort is one of the most rewarding parts of my job. My knowledge of the industry allows me to support both our patients and our team, making sure we deliver the highest quality care with efficiency and compassion.
At our practice, you’re not just a patient—you’re part of our dental family, and I’m proud to help make your experience as seamless and positive as possible.
Hadis is an accomplished Dental Hygienist with a strong academic background, having been recognized as an honor student during her dental hygiene program at the Vancouver College of Dental Hygiene (VCDH). She is currently expanding her expertise by pursuing a Bachelor’s degree in Health Science at Thompson Rivers University (TRU). Hadis is committed to delivering high-quality patient care, with a focus on promoting oral health, nutrition, and overall wellness awareness.
Outside of her professional pursuits, she is an avid fitness enthusiast, enjoying activities such as weightlifting, tennis, biking, hiking, and long walks. She loves spending quality time with family and friends and making memories with her adorable 5-year-old cousin, Roza.
Hien graduated from Aplus Institute in Toronto, Ontario, in 2012 with a diploma in dental hygiene. She is passionate about what she does and takes pride in providing a thorough, gentle, and comfortable experience for all her patients.
Hien finds joy by giving back to the community and being involved in volunteer work. Her most memorable moment volunteering was when she travelled to Jamaica as part of ‘The Caribbean Outreach Program,’ cleaning teeth for underprivileged locals without access to dental hygiene care.
When she is not in the office, her hobbies include being active by going to the gym, running, hiking, camping, yoga, and cooking.
